Client Services Senior Account Manager

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You will be an account handler with demonstrable experience in digital and proven success when it comes to dealing with clients within well-known brands and organisations.

You’ll be a strong relationship builder, able to develop trust and confidence across both your client contacts and your account teams that result in mutually beneficial, long term engagements.

Commercially astute, you’ll be expected to identify and realise growth opportunities on your accounts, negotiating contracts that drive increases in revenue.

You’ll need to be empathetic, with a focus on finding collaborative solutions to your client’s problems.

You’ll also be comfortable leading not only meetings and presentations but also the strategic direction of your accounts.


To be successful in this role you will need to have:

  • Proven ability to develop deep long lasting relationships with senior client contacts
  • Proven ability to retain client portfolio to agreed KPI’s
  • Proven ability to develop increased revenue from your client portfolio
  • Proven ability to drive delivery of the campaigns for your client portfolio to a high quality
  • Consistent high net promoter scores from client contacts
  • Strong client management and relationship skills
  • A deep and thorough understanding of your clients businesses and vertical markets in which you operate
  • Proven ability to establish client objectives and manage client expectations
  • An established record of having a “can do” attitude
  • Proven record of keeping your promises to clients
  • A thorough understanding of VERB’s product portfolio and its benefits
  • Strong listening and questioning skills with acute attention to detail
  • Confidence in presenting technical and marketing information in a variety of mediums to senior client contacts
  • Strong communication skills in all disciplines including written, oral, email and presentation
  • Hands on problem-solving, with ability to generate ideas and solutions
  • Ability to cope with competing demands and to prioritise tasks
  • Understanding of the importance of personal development and ability to work toward achieving agreed actions
  • A good understanding of what it takes to maintain and develop the most productive client relationships
  • Experience in project managing campaigns, co-ordinating team members, developing timetables and setting deadlines in order to achieve client objectives
  • Excellent organisational and time management skills
  • Ability to create and maintain accurate/accessible records and organised documentation using CRM
  • Ability to keep and maintain confidential information
  • Ability to analyse results, identify and explain any variance from targets
  • Pro-active and responsive insight into client expectations and requirements
  • Ability to lead by example, contributing and sharing best practices/knowledge/resources and ideas


Our people are at the heart of what we do and we ensure all new team members can demonstrate that they are:

  • Proactive
  • Supportive
  • Take ownership
  • Take pride in their work


  • High degree of autonomy in a role that has potential to grow as the company grows
  • 25 days’ holiday per annum plus bank holidays, with the option to buy an extra 5 days
  • Workspace passes each month 
  • £500 contribution to personal development / gym membership via our Mind Body & Soul initiative 
  • Contribution towards glasses, physio and more via our Medical Cash Plan 
  • Discounts on entertainment, shopping, food, fitness and free phone insurance via your personal perkbox account
  • Cycle to work scheme 
  • Core hours meaning you can flex your working day to suit your lifestyle
  • Family friendly policies to support working parents 
  • 3% Pension 
  • Quarterly socials 
  • And finally, we reward loyalty in our teams with the option to take a two month sabbatical at two and four years service 

    Additional information

    • Remote status

      Flexible remote

    Or, know someone who would be a perfect fit? Let them know!


    78 Chamber St
    E1 London Directions 02089772994 View page

    Workplace & Culture

    We know true luxury isn’t something you describe in a word, it is something you create in an experience. Similarly, that goes for our culture at VERB too. 

    We understand the power of connecting with each other, knowing we achieve our vision because of every member of our team. This means we commit to encouraging each other, supporting the growth of one another and the industry as a whole.  We celebrate our achievements and connect as people. Infusing the same care that goes into our work, into each other. 

     At the end of the day the quality of our work comes down to the quality of our people. We believe in creating an environment where people can thrive, do their best work and have fun along the way too. 

    When it comes to clocking off, we have done everything from Sports Days, a baking club and still life drawing. Our culture and our team are one in the same and so when you join VERB, you have the opportunity to contribute to our culture through the VERB Visionaries who organise our social activities and ensure our priorities are set on things like wellbeing, diversity and inclusion and charitable causes. 


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